Skip to content
18+ Only GRAI-licensed operators · GRAI register of 20.10.2026 Help: 1800 936 725

Contact

Contact Casinos Geek

Write to the editorial team if something on the site is wrong or out of date. We are not an operator, so we cannot help with an account.

checked by Casinos Geek editorial team

contents
  1. How to reach us
  2. What we answer
  3. What happens after you write
  4. Before you write about a licence
  5. What we cannot help with

How to reach us

Email: [email protected] [TO BE FILLED: confirm mailbox works]

Or use the form below. It goes to the same team.

We store your message and e-mail only to answer you; see privacy. We cannot help with disputes about an operator account - contact the operator first.

Response time: [TO BE FILLED: response time].

What we answer

  • Corrections - a wrong date, rate, figure or name on any page. Include the page address and, if you can, the source that shows the correct value.
  • Licence data errors - a licence number, holder, trading name or expiry date that does not match the GRAI register. We compare it with the current register and update the page.
  • Questions about our method - why a check is pending, partial or failed. The short version is on how we rate.

What happens after you write

We check every correction against the source you send. If the source supports it, the page is corrected and its updated date changes; material corrections get a one-line note at the end of the page. If we cannot confirm the change, we reply with the reason and the source we used instead. We decline requests to remove accurate information, to add operators that are not on the GRAI register, or to place links.

Flow: message, inbox, source check, then a correction logged on the page or a reply
What happens to a correction request.

Before you write about a licence

The quickest check is the register itself. Search the operator or company name at grai.ie/register and note the licence number and the date the register says it was updated. Send both with your message. Our pages state which register version they use (currently the one updated 20.10.2026), so we can compare like with like.

What we cannot help with

We do not run any betting account and cannot see or change yours. For a problem with a withdrawal, a closed account, a voided bet or a verification request:

Three routes: our errors to us, account disputes to the operator, licence breaches to GRAI
Who can actually fix what.
  1. Contact the operator first and use its complaints procedure. Keep a copy of every message.
  2. If you think a licensed operator is breaking the conditions of its licence, you can report it to the Gambling Regulatory Authority of Ireland.

If you are writing because gambling has become a problem, you do not need to explain it to us first: the Gambling Awareness Trust helpline 1800 936 725 is open 24 hours, and more services are on our safer gambling page.

How we handle the details you send is described in the privacy notice.

Questions

Can you help me get my money back from a bookmaker?

No. We are not a party to your account. Use the operator's complaints procedure first. If you believe a licensed operator is breaching its licence, you can report it to the GRAI.

Do you accept guest posts or paid links?

No. Pages are written by the editorial team and the site has no paid placements.

What should a correction request include?

The page address, what is wrong, and a source for the correct value, ideally the GRAI register entry or the operator's published terms with the date you read them.

next

refs

  1. Gambling Regulatory Authority of Ireland
  2. GRAI register of licences (updated 20.10.2026, downloaded 11.11.2026)
  3. GRAI - Get help (read 11.11.2026)

changelog

  • First published.